Support & Knowledge Base

How can we help you today?

Q: What time zones do your teams operate in?

We offer 24/7 global support. Our operations teams align with EST, PST, and GMT time zones to ensure seamless real-time communication with clients in the USA, Canada, and the UK.

Q: Are your call center agents native English speakers?

Our BPO agents are rigorously vetted for native-level English fluency, neutral accents, and excellent communication skills, ensuring your US and European customers receive world-class support.

Q: Do you provide the source code for custom software?

Yes. Upon full project completion and final payment, 100% of the Intellectual Property (IP) rights and source code are securely transferred to you.

Q: Can you redesign my existing Shopify store?

Absolutely. We migrate, redesign, and optimize existing Shopify or WooCommerce stores using premium themes and builders like Pagefly, drastically improving mobile UX and page load speed.

General & Onboarding

E-Commerce & Amazon

BPO & Call Center

Web & Software Dev

General & Onboarding

We prioritize your data security. Before initiating any project or sharing sensitive data, we provide a standard Non-Disclosure Agreement (NDA). You can also provide your own corporate NDA for us to review and sign.

We offer 24/7 global support. Our operations teams perfectly align with EST, PST, and GMT time zones to ensure seamless real-time communication with clients in the USA, Canada, and the UK.

We accept secure international payments via Bank Wire Transfers (SWIFT), Payoneer, Wise, and major Credit Cards via Stripe. For enterprise projects, we set up milestone-based invoicing.

E-Commerce & Amazon

Our dedicated Amazon Seller Support team quickly drafts professional Plans of Action (POAs), gathers necessary evidence, and opens direct cases with Amazon to reinstate suspended accounts and blocked listings.

Yes! We specialize in omnichannel growth. Our experts manage TikTok Shop affiliate programs, TikTok video ads, and optimize Walmart Fulfillment Services (WFS) along with highly targeted Walmart Connect PPC campaigns.

While no agency can legally "guarantee" specific sales numbers, our data-driven approach consistently lowers ACoS. We negative-match bleeding keywords daily and aggressively scale profitable campaigns to maximize your Return on Ad Spend (ROAS).

BPO & Call Center

Absolutely. Our BPO agents are rigorously vetted for native-level English fluency, neutral accents, and excellent communication skills, ensuring your US and European customers receive world-class support.

No. Whether you need a single dedicated virtual assistant for back-office data entry or a 50-person omnichannel call center team, we offer highly flexible and scalable plans tailored to your exact business size.

We build custom AI agents that sound human. They act as your front line, answering basic queries and qualifying leads 24/7 with zero hold times. If a query is complex, the AI instantly routes the call to our live human agents.

Web & Software Development

Yes. Upon full project completion and final payment, 100% of the Intellectual Property (IP) rights and source code are securely transferred to your company.

Yes. We migrate, redesign, and optimize existing Shopify or WooCommerce stores using premium themes and builders like Pagefly or Shogun to drastically improve your mobile UX and page load speed.

Yes, our backend team uses robust frameworks (Laravel, Python, React) to build scalable, custom-coded SaaS platforms, Restaurant POS, and complex Manufacturing ERPs tailored exactly to your business logic.

Help Desk

Didn't find your answer?

Whether you are an existing client facing a technical issue or a new visitor looking for sales info, our support teams are on standby.

Technical Support

Existing client? Report a bug, request a website update, or get help with your custom ERP software.

Submit a Ticket

BPO & Sales Inquiry

Questions about our BPO pricing, Amazon automation, or lead generation packages? Talk to our sales team.

Email Sales Team

Client Portal

Access Portal

Direct Video Call Choose Your Time

Still Have Questions? Let’s Talk.

Skip the forms and FAQs. Book a direct video call with our strategy team to discuss your business goals, bottlenecks, and how KavaBD can help you scale.

Book a Discovery Call